Effective Date: January 9, 2026
Last Updated: March 3, 2026
Muze AI ("Muze," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered performance marketing platform (the "Service").
By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with this policy, please do not use the Service.
Account Information
Business Information
Communications
When you connect your advertising accounts, we collect:
Meta Ads (Facebook/Instagram)
Google Ads
Other Integrations
Usage Data
Device and Technical Data
Cookies and Tracking Technologies
See Section 8 for more details.
We share information with third-party vendors who help us provide the Service:
| Provider Type | Purpose | Examples |
|---|---|---|
| Cloud Infrastructure | Data hosting and processing | AWS, Google Cloud |
| Payment Processing | Billing and subscriptions | Stripe |
| AI Services | Content generation | OpenAI, Anthropic |
| Analytics | Usage analysis | Google Analytics, Mixpanel |
| Communication | Email and notifications | SendGrid, Twilio |
| Advertising Platforms | Campaign management | Meta, Google |
These providers are contractually bound to protect your information and use it only for the services they provide to us.
When you use the Service to manage ads, we share necessary data with advertising platforms solely to provide and operate the Service's user-facing features on your behalf:
This sharing is strictly necessary for the Service to function as you direct it and is governed by each platform's terms and privacy policies. We do not share your data with these platforms for any purpose other than providing or improving the Service's user-facing features.
In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change.
We may disclose your information if required by law or if we believe disclosure is necessary to:
We may share your information in other circumstances with your explicit consent.
We retain your information for as long as your Account is active and as needed to provide the Service.
| Data Type | Retention Period |
|---|---|
| Account information | 90 days after termination |
| Campaign data | 90 days after termination |
| Generated content | 30 days after termination |
| Billing records | 7 years (legal requirement) |
| Usage logs | 12 months |
| Anonymized analytics | Indefinitely |
You may request deletion of your data at any time (see Section 7). We will delete your information within 30 days, except where retention is required by law or for legitimate business purposes.
We implement industry-standard security measures including:
In the event of a data breach that affects your personal information:
While we implement robust security measures, no system is 100% secure. We cannot guarantee absolute security of your information.
You have the right to:
Under GDPR, you have additional rights including:
Our legal bases for processing include:
Under CCPA/CPRA, you have the right to:
To exercise any of these rights, contact us at:
Email: hello@muzecmo.com
We will respond to requests within 30 days (or as required by applicable law). We may need to verify your identity before processing requests.
| Cookie | Type / Purpose | Duration |
|---|---|---|
| Essential | Authentication, security | Session |
| Functional | Preferences, settings | 1 year |
| Analytics | Usage statistics | 2 years |
| Marketing | Measuring effectiveness of our own marketing campaigns (does not use Google user data) | 1 year |
You can control cookies through:
Note: Disabling essential cookies may affect Service functionality.
Some browsers have a "Do Not Track" feature. We currently do not respond to DNT signals as there is no industry standard for compliance. If a standard is established, we will update this policy accordingly.
Your information may be transferred to and processed in countries other than your own, including the United States and India. We ensure appropriate safeguards through:
For transfers from the EEA, we rely on:
The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
If we learn that we have collected information from a child under 18, we will:
If you believe we have collected information from a child, please contact us at hello@muzecmo.com.
The Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.
Third-party services we integrate with include:
Muze AI's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
We access Google user data (such as Google Ads campaign data, performance metrics, keywords, and conversion tracking data) solely to provide and improve the user-facing features of the Muze AI platform that are prominent in the application's user interface. Specifically, we use Google user data to:
We do NOT use Google user data for any purpose other than providing or improving user-facing features of the Service. Specifically, we do NOT:
We do NOT use data obtained through Google Workspace APIs to develop, improve, or train generalized AI and/or ML models. Any AI features within our Service (such as ad creative generation or campaign optimization recommendations) operate solely on data you provide directly and do not use Google Workspace API data for model training or improvement purposes. Google user data accessed via Google APIs is used exclusively to provide the Service's user-facing features to you and is never fed into any generalized machine learning or artificial intelligence model.
We only transfer Google user data to third parties in the following circumstances:
All third parties receiving Google user data are contractually bound to use it only for the purposes described above and to protect it in accordance with this Privacy Policy and Google's requirements.
Google user data is protected by the same industry-standard security measures described in Section 6, including encryption in transit and at rest, role-based access controls, and continuous monitoring.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
The "Last Updated" date at the top indicates when the policy was last revised. Your continued use of the Service after changes constitutes acceptance of the updated policy.
For data protection inquiries, please contact us at:
Email: hello@muzecmo.com
We are responsible for overseeing our data protection strategy and ensuring compliance with applicable privacy laws.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Muze AI
Operated by Agentprod Inc
Email: hello@muzecmo.com
Address: 8 The Green, Ste A, Dover, DE 19901, United States
For EEA Residents:
You may also lodge a complaint with your local supervisory authority. A list of authorities is available at: ec.europa.eu/justice/data-protection
| Topic | Summary |
|---|---|
| What We Collect | Account info, connected ad account data, usage data |
| How We Use It | Provide Service, improve AI, communicate, comply with law |
| Who We Share With | Service providers, ad platforms, legal authorities (when required) |
| Your Rights | Access, correct, delete, port your data |
| Security | Encryption, access controls, monitoring |
| Retention | Active use + 90 days after termination |
| Do We Sell Data? | No, we do not sell your personal information |
| Google User Data | Used only to provide/improve app features; not used for ads or sold |
By using Muze AI, you acknowledge that you have read and understood this Privacy Policy.
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